A good customer service is a key to happy customer and good business. How we treat your customer shows the very existence of who we are and why we do the things that we do. How we speak or respond to customers tell a lot about our business and the people in it.
Why is customer service so important in a business? Here are 6 reasons why:
1. Ideas to change and improve
Listening and paying attention to your customers will help you think in a customer’s point-of-view. When you take note of customers feedback and questions, this will give you an idea of what to improve or change in your business. Your product must be able to solve your customer’s problems. If you put your customer’s feedback and ideas and improvise your business, customers will surely be loyal.
2. To measure customers satisfaction
Know the quality of your business by measuring the quality of your business. This can help you determine if your products or service meets your customer’s expectation. A good way to measure is by doing a simple survey after speaking to a customer. You can do this survey through the phone email or give them a form to fill.
3. Information on how to better customer satisfaction
One of the reasons you get customer feedback is to improve your customer service quality as well. The process of getting customers and making sure they are loyal to you is a challenging thing when you want to make sure your business maintains a good reputation. Take your customers feedback with positivity, and better your service. Customers love it when you are polite and when you show them you listen.
4. Let your customers engage with you
Customer service is a great point of a communication line between you and the customer – whether or not they are happy with the service/product you offer. Happy customers are your source of profit. The more engagement customers have with you, the higher chance your happy customers would pull in more customers for you. Don’t just answer your customer’s inquiry and end a conversation. Always make an effort to speak to them and get to know your customers more in a way that it will help your business. Prompt and ask customers of their feedback or experience so far, ask them if there is anything else that they want from your products or services.
5. Improves public persona and strengthens your brand
If you can deliver excellent customer service, this can be good for your business reputation and can also help strengthen your brand. Remember word of mouth is the most powerful marketing tool. It can help strengthen your brand’s name in the minds of anyone searching for your type of products or services.
6. Customer service matters more than the price
A large group of consumers says that customer service is much more important than price. To get the right experience, they are willing to pay more. As long as the product and service are good and they get treated well they are more than happy to pay for what its worth.
So make sure to invest more in having a good customer service representative for your business.Tags: attractcustomers, businesstips, Conversation Commerce, customer, customer service, E-commerce, ecommerce platform, ecommercebusiness, how to run promotion, Messenger, online platform, online seller, onlinebusinesstips, onlineselling, onlinestore, promotion, sell on facebook, sell online, tips, website
Categorised in: Reseller
This post was written by Cornelia Lyman