The key to making sales and building customers loyalty is by earning their trust. Customers now days are more skeptical and more careful when it comes to buying online. They ask a lot of questions and demand a lot of accountability from the companies they do business with. And if they don’t trust your company, they won’t give you their business. It’s that simple.
Here are 5 simple ways to gain your customer’s trust:
1. Be Truthful
Always be transparent about your company and products or service. By being open, you will earn more customers respect and trust.
2. Keep To Your Promises
Always make sure to keep to your words. For an example, if you tell your customer that you will deliver their good within 5 working days, make sure to full fill that. Once you break a promise you easily lose your customers trust.
3. Money Back Guarantee
Customers are always afraid to trust online shops mainly due to being cheated of the product they buy. By offering a money back guarantee to your customers, they would be much happier as you put those fears to rest.
4. Display Affiliations
Let your credentials speak for themselves. If you are a member of any business professional or association in your industry, display those affiliations proudly.
5. Encourage & Display Review
Make sure to get your customers to write a review every time they purchase. Get listed on those review platforms as well for more exposure. Also, make sure to display review on your social media pages.
There are many other ways to gain your customer’s trust, you will need to try and see what works best for your business.Tags: affiliation, attractcustomers, branding, businesstips, Conversation Commerce, E-commerce, ecommerce, ecommerce platform, ecommercebusiness, how to run promotion, marketing, Messenger, online platform, onlinebusinesstips, tips, trust
Categorised in: Reseller
This post was written by AVANA INDONESIA