5 Characteristics Of An Excellent Customer Service

November 26, 2019 9:30 am Published by Leave your thoughts


Customer Service is one of the most important traits in a business. How you treat and speak to your customers can either keep them coming back or leave them angry and bad mouthing your business. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. It’s not easy to find someone that is perfect for this role but some people just happen to possess most of the good qualities.

Here is are some characteristics to look for:

1. Patience

This quality is one of the most important things in a customer service agent. Answering and dealing with customers can be very stressful. They deal with many angry customers on a daily basis and can’t afford to lose their patience which might cause them to say something wrong. And if this happens, its really going to be bad for a business.

2. Passion For Helping

Passion for helping others may not be everything required to provide outstanding customer service, but it certainly is one of the key things to look for in a potential candidate. Without passion, the experience is emotionless, for both employees and customers.

3. Clear Communication Skills

A customer service agent needs to be clear and quick at handling the customer’s inquiries or problems. Customers don’t need to hear a long story that is not related to their issue, they just want their issues to be solved and answered. Also, make sure to communicate clearly and get to the point.

4. Products Knowledge

It’s very important that a customer service agent understand the companies products in and out. They are basically the main source of information to customers, so all information is communicated to customers has to be accurate.

5. Positive Language

Conversational patterns can truly go a long way in making customers happy. A customer service agent must always speak politely even if the customer is rude. Never say no! Even if you have to say no, put it in a more positive way. Example, you want to tell your customer they can’t get a discount. You can tell them that you can inform them when there is a discount.


Always remember to make sure your customer service agent has at least most of this tries to help your business grow and keep your customers happy and coming back for more.

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This post was written by AVANA INDONESIA

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